Result Summary for Survey:San Carlos Tower User Survey, September 2008

San Carlos Tower User Survey, September 2008

1. How many hours have you flown at KSQL in the last 90 days?
		Response Percent	Response Count
0-10		36.8%	35
11-25		50.5%	48
26-50		11.6%	11
51+		1.1%	1
	answered question		95
	skipped question		0

2. Have you flown IFR in the San Carlos class D airspace in the last 90 days?
		Response Percent	Response Count
Yes		36.2%	34
No		63.8%	60
	answered question		94
	skipped question		1

3. What level of pilot certificate do you possess?
		Response Percent	Response Count
Student		1.1%	1
Private		25.3%	24
Instrument		37.9%	36
Commercial		21.1%	20
ATP		14.7%	14
	answered question		95
	skipped question		0

4. Have you noticed a change in air traffic services at KSQL from April, 2008 to present?
		Response Percent	Response Count
Improved		63.7%	58
Declined		3.3%	3
Stayed the same		33.0%	30
	answered question		91
	skipped question		4

5. Have you had any NMAC (near mid-air collision) or "close calls," or felt unsafe in the San Carlos class D airspace in the last 90 days?
		Response Percent	Response Count
Yes (explain below)		4.3%	4
No		95.7%	89
Explain any close calls			3
	answered question		93
	skipped question		2

6. Have you received confusing instructions from the KSQL tower in the last 90 days?
		Response Percent	Response Count
Yes (explain below)		16.1%	15
No		83.9%	78
Explain confusing instructions you might have received			15
	answered question		93
	skipped question		2

7. Have you experienced any problems with helicopter operations in the San Carlos class D airspace in the last 90 days?
		Response Percent	Response Count
Yes (explain below)		7.5%	7
No		92.5%	86
Explain any problems with helicopter operations			10
	answered question		93
	skipped question		2

8. Have you experienced any negative attitudes, lack of cooperation, or verbal chastising on the frequency from KSQL tower in the last 90 days?
		Response Percent	Response Count
Yes (explain below)		5.3%	5
No		94.7%	89
Explain any negative attitudes, etc. on the radio			9
	answered question		94
	skipped question		1

9. Have you had a chance to meet any of the air traffic control specialists at KSQL tower in the last 90 days?
		Response Percent	Response Count
Yes (explain below)		26.9%	25
No		73.1%	68
Explain any chance you've had to meet KSQL air traffic control specialists			29
	answered question		93
	skipped question		2

10. Do you have any general comments on the service provided by the KSQL air traffic control tower in the last 90 days?
		Response Count
		59
	answered question	59
	skipped question	36

11. Do you have any helpful suggestions or ideas about how we can improve ATC service at KSQL?
		Response Count
		46
	answered question	46
	skipped question	49

12. Optional: If you wish to be contacted about this survey, please fill in the following.
		Response Percent	Response Count
Name		97.2%	35
Aircraft		91.7%	33
Phone		86.1%	31
Email		91.7%	33
	answered question		36
	skipped question		59